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Top roles

Service Delivery Manager> 10 years

Front-end

JavaScript

Agile

Agile/Scrum

Miscellaneous

ITIL

Mgmt Frameworks

CMMI

Back-end

PowerShell

Cloud

ServiceNow

Language

Fluent English

English

Fluent

Work experience

Since 2007

ServiceNow Developer @ National Stock Exchange

01 July 2024 - 01 November 2025

Architected and delivered complete ITOM workflows across Discovery, Service Mapping, Event Management, and Cloud/Orchestration while governing CSDM and CMDB health.

Sr. TSE @ ServiceNow

01 January 2022 - 01 July 2024

Provided deep technical support for enterprise escalations across Discovery, Service Mapping, Event Management, SAM, and automation.

ServiceNow Developer @ ARES

01 February 2020 - 01 December 2021

Led enterprise ServiceNow implementations across ITOM, ITSM, CSM, and HAM, designing catalogs, fulfillment flows, and automation.

ServiceNow Developer @ UBS

01 May 2017 - 01 February 2020

Implemented and customized HR Service Delivery (HRSD) module, including HR Case Management, HR Knowledge, and HR Services.

ServiceNow Developer @ Netmagic IT Solutions

01 May 2015 - 01 January 2017

Monitored event management systems, proactively identifying and resolving incidents and ensuring smooth operations.

Sr. Tech Lead @ Infosys

01 February 2013 - 01 April 2015

Managed enterprise VMware infrastructures including vSphere, ESXi, and vCenter.

Deputy Manager @ BCCL

01 March 2007 - 01 January 2013

Administered large-scale Citrix Virtual Apps and Desktops environments supporting 60k+ virtual desktops.

Education experience

Since 2002

Electronics & Telecommunication @ Padmabhushan Vasantdada Patil Institute Of Technology (Sangli)

01 May 2002 - 01 June 2006

Bachelor of Engineering in Electronics & Telecommunication.

Sumit Ambike