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Responsible for designing, structuring and delivering multi-module programs combining learning, coaching, mentoring, facilitation, and digital tools.
Consultant contributing to business process structuring and change management, with a focus on customer service operations.
Consultant supporting the Head of Customer Experience and the newly appointed team leader through performance analysis, operational structuring and change management.
Responsible for stabilizing operations, supporting teams, and maintaining service delivery during a critical period.
Acting as a bridge between business, IT and operations, responsible for process design, team leading and structuring.
Effectively coordinated task delegation across teams, ensuring seamless information flow between departments.
Majored in International Transportation.
Focus on Management & Sales Marketing.
General studies in Economics and Social Sciences.