Kelvin Bate Ndip

Senior IT Support Engineer @ Premierbet Cameroon

Auvergne-Rhône-Alpes, France

Senior IT Support Engineer with 9+ years of experience managing enterprise IT systems, providing Level 2/3 Support and improving infrastructure reliability for organizations with 200+ users. Strong expertise in troubleshooting, system maintenance, asset management and IT service delivery. Proven track record in reducing downtime, improving support processes and delivering high-quality technical assistance across multiple locations.

Top roles

Helpdesk / Support5 - 10 years

Miscellaneous

IT Service Management

Security

System design

Technical Support

Network/Telecom

Network

Systems

Active Directory / Windows Server

Language

Fluent English

English

Fluent

French

Average

Work experience

Since 2015

Senior IT Support Engineer @ Premierbet Cameroon

01 May 2020 - 30 April 2025

Delivered level 2/3 support across multiple branches, ensuring smooth operation of IT systems and services.

IT Support Engineer @ CDL-Ombe

01 October 2017 - 01 May 2020

Supported 143+ users, achieving an 89% satisfaction rating.

Junior Support Engineer @ MPL-Ombe

01 November 2015 - 30 September 2017

Level 1 & level 2 supports in line with ITIL-aligned processes.

Education experience

Since 2007

Computer Science @ University of Buea

01 January 2011 - 01 January 2015

Bachelor of Science in Computer Science.

Computer Maintenance @ UNCLNJI Bilingual Computer Institute

01 January 2007 - 01 January 2010

Diploma in Computer Maintenance.

Kelvin Bate Ndip

Top roles

Miscellaneous

Network/Telecom

Systems

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