Vincent Legru

Service delivery Manager I&O Printing & Enveloping Outbound Documents @ AG Insurance

Walloon Brabant, Belgium

12 years’ experience in Project Management. Deploying new IT infrastructures & performing large application servers’ infrastructure migrations including technical & business analyses & Infrastructure impacts. Extensive experience in IT Infrastructure, managing Users, physical & virtual servers, applications, incidents, hardware & software, budgets & IT Teams.

Top roles

Application/Solution Architect5 - 10 years

Project / Program Manager< 2 years

Service Delivery Manager< 2 years

Systems

Oracle

VMware

Miscellaneous

Project Management

ITIL

Agile

Agile/Scrum

Enterprise Tools

Documentum

Language

Native French

French

Native

English

Good

Dutch

Average

Work experience

Since 2015

Service delivery Manager I&O Printing & Enveloping Outbound Documents @ AG Insurance

01 January 2024 - 28 February 2026

Manage the relationship with external suppliers. Responsible for the end-to-end quality of the delivery of the outbound generated documents.

Project manager @ AGC Automotive

01 March 2023 - 31 January 2024

Develop & deploy a new application on the AGC plants to perform Safety Patrol & Non-Conformities using a mobile device.

Applications Manager (SPM) LEVEL 3 @ EUROPEAN COMMISSION – DG SANTE B2

01 May 2019 - 31 May 2023

Coordination of support team (10 people). Management and follow-up of user requests (96,400 Users worldwide).

IT Infrastructure Team Leader Assistant - Le FOREM @ UPTIME ICT. (CRONOS GROUP)

01 May 2018 - 30 April 2019

Technical Project coordinator: Manage many projects from beginning to delivery including: Organize the project schedule & timeline.

IS Support Manager (SPM) LEVEL 3 @ EUROPEAN COMMISSION – DIGIT B3

01 February 2016 - 30 April 2018

Organization, implementation, and maintenance of IS support. Coordination of support team (14 people).

Service Delivery Manager @ TOTAL PETROCHEMICALS Research Feluy

01 December 2015 - 31 December 2015

Manage Customer Expectations: maintain good relationships with clients and improving the company's services.

Education experience

Since 1993

Computer Science @ INSTITUT D’ENSEIGNEMENT SUPÉRIEUR DE NAMUR (FUNDP)

01 September 1993 - 30 June 1996

Computer Science Degree, BAC in IT.