Jannath Zubaitha

Customer Success Analyst @ Establishment Labs

Antwerp, Belgium

Master's graduate in Computer Systems and qualified Systems Analyst with hands-on experience bridging business needs and IT solutions. Skilled in analyzing operational requirements, translating them into actionable projects, and streamlining processes to deliver measurable value. Proven expertise in ERP systems, UAT, process optimization, and technical documentation. Strong analytical, organizational, and stakeholder-management abilities. Proactive, solution-oriented, and passionate about driving efficiency and customer-focused outcomes in business and IT environments.

Top roles

Developer / Programmer< 2 years

Data Analyst< 2 years

Miscellaneous

APIs

Project Management

Modeling Languages

UML

Business Intelligence

ERP

ETL Datawarehouse

DataStage

Language

Fluent English

English

Fluent

Dutch

Average

Work experience

Since 2013

Customer Success Analyst @ Establishment Labs

01 July 2022 - 31 December 2025

Acted as a liaison between business departments (legal, finance, logistics) and ICT teams, translating operational needs into clear IT solutions.

Data Maintenance Operator @ MZ Marketing & Promotions LTD

01 February 2019 - 31 May 2020

Authored comprehensive operational documentation and Standard Operating Procedures (SOPs) to standardize cross-functional workflows.

Software Developer @ ZAX Fashion Wear

01 June 2016 - 31 October 2017

Architected and implemented robust API integrations, connecting internal business logic with external service providers.

Marketing Manager @ MasInc

01 November 2013 - 31 March 2015

Oversaw sales and marketing operations, supporting business growth across multiple regional markets.

Education experience

Since 2024

Computer Systems Analysis @ RTU , ISMA University of Applied Sciences

01 February 2024 -

Professional master's degree in computer systems and Qualification Of systems analyst. Master Thesis focused on developing an AI-based facial expression recognition system.