DORRES JOY ASAULA

Application Development Associate @ Accenture Philippines

West Midlands, United Kingdom

Versatile professional with 7+ years of experience across operations, administrative support, IT, and quality assurance. Skilled in managing processes, coordinating tasks, and collaborating with cross-functional teams. Quick to adapt to new tools and environments, with a proven ability to improve efficiency, maintain accuracy, and support organizational goals in fast-paced settings.

Top roles

Business Analyst< 2 years

Helpdesk / Support2 - 5 years

Test / Validation Engineer< 2 years

Cloud

Azure

Microsoft Dynamics 365

MS Exchange Server

Systems

Oracle

Design / UI-UX

Photoshop

Miscellaneous

Project Management

SAP

Language

Fluent English

English

Fluent

Dutch

Average

Work experience

Since 2014

Application Development Associate @ Accenture Philippines

01 August 2022 - 30 November 2024

Conducted manual testing of Oracle CC&B billing, payments, and customer account management modules, identifying and reporting defects that reduced system errors by 25%.

Process Analyst @ Incenter Solutions Ltd

01 May 2020 - 31 August 2022

Processed and validated legal documents, ensuring 100% compliance with county office requirements and internal standards.

Transaction Processing Associate @ Accenture Philippines

01 January 2017 - 31 January 2020

Handled end-to-end billing and invoicing processes for a utility client, ensuring 100% on-time invoice delivery with 98% accuracy.

Admin Assistant @ Manila Water

01 April 2016 - 31 December 2016

Supported daily operations and records management.

Cashier @ SM Appliance Inc.

01 October 2014 - 31 March 2015

Processed transactions with 100% cash balancing accuracy.

Education experience

Since 2010

Information Technology @ Colegio de Sta. Teresa de Avila Inc

01 September 2010 - 30 June 2014

Bachelor of Science in Information Technology.