Dinesh Singh

Event & Front Desk Manager @ Kafe Kopus

Spain

Customer-oriented professional with 2 years of experience in customer support and a strong background in handling live chats, onboarding verification, and customer retention. Adept at multitasking, resolving customer concerns, and maintaining high service quality. Proven ability to handle sensitive data, detect fraudulent documents, and ensure regulatory compliance. Seeking to leverage my problem-solving, communication, and interpersonal skills in a remote customer support role.

Top roles

Helpdesk / Support< 2 years

Miscellaneous

Database

GDPR

Technical Support

Framer

Sales

Customer Service

Communication skills

Language

Fluent English

English

Fluent

Portuguese

Fluent

Spanish

Average

Hindi

Average

Work experience

Since 2021

Event & Front Desk Manager @ Kafe Kopus

01 July 2023 - 31 January 2024

Delivered exceptional customer experience by ensuring seamless guest service and managing customer feedback for process improvement.

Technical Customer Advisor @ Randstad

01 July 2021 - 31 May 2023

Provided customer support for iOS users, troubleshooting technical and account-related issues while ensuring GDPR compliance.

Education experience

Since 2018

Product & Process Innovation @ Instituto Politécnico de Bragança

01 September 2021 -

Ongoing master's degree focused on data analysis, process optimization, and risk assessment.

International Business Management @ Instituto Politécnico de Bragança

01 September 2018 - 01 June 2021

Bachelor's degree with a thesis on the impact of corporate social responsibility on brand image (18/20).

Dinesh Singh

Top roles

Miscellaneous

Sales

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Welcome on board!