Top roles
Systems
Back-end
Cloud
Managing, maintaining, and renewing customers' IT infrastructure, including servers, networks, and cloud environments. Configuring Active Directory, Azure AD, Exchange, Intune, and Microsoft 365, as well as handling migrations, implementations, and lifecycle projects.
Managing change, providing first and second line support. Limited server work and deployment of laptops.
Providing onsite and remote support to end users, managing and resolving incidents, and participating in service delivery improvements.
Following up on second line tickets, managing Active Directory, and supporting user issues through Citrix.
Preparing for Windows 7 to 10 migration, including communication with end-users and asset management.
Providing on-site training and support for smartphone-related issues.
Graduated with a focus on public relations and customer interaction.