Rohan Houf

West Flanders, Belgium

Dedicated quality assurance professional with 3+ years of experience as a Senior Quality Evaluator in customer service, specializing in improving service performance through data-driven strategies, coaching, and collaboration. Adept at developing training frameworks, analyzing metrics to identify improvement opportunities, and fostering team alignment across diverse markets. Proficient in using tools such as Tableau and Excel for performance analysis, with a strong focus on delivering exceptional customer experiences in dynamic and fast-paced environments.

Top roles

Helpdesk / Support< 2 years

Quality Specialist< 2 years

Back-end

SQL

Python

Front-end

CSS

HTML

Miscellaneous

Excel

Business Intelligence

Tableau

Language

Native Dutch

Dutch

Native

English

Fluent

German

Average

Work experience

Since 2015

Senior Quality Evaluator @ Concentrix

01 November 2021 - 31 August 2024

Implement quality assessment procedures, monitor and analyze service quality, provide feedback to enhance performance and ensure compliance with the company standards.

Social Media Client Service Agent @ Concentrix

01 December 2020 - 30 November 2021

Providing customer service by handling inquiries, concerns and service requests via chat, email and on the phone.

Logistic Employee @ Gastro service

01 August 2018 - 29 February 2020

Logistic employee.

Sales Representative @ Unspecified

01 November 2017 - 31 July 2018

Worked as a sale representative for Hello Fresh for three months.

Logistic Employee @ Gastro service

01 January 2015 - 30 November 2017

Logistic employee.

Volunteer @ VZW Oranje

01 January 2015 - 30 November 2017

Volunteered behind the bar or in the kitchen at the weekend.

Education experience