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Amanda Wynants

Autism Coach/Practical Psychology/Music Therapy @ Ecampus
Brussels, Belgium

I am an experienced IT professional since 1999 with a strong background in risk management, vulnerability assessments and firewall management. Skilled in providing technical support, resolving complex security issues and developing reporting, process flows and knowledge base documentation. Proven ability to translate technical challenges into structured solutions for senior leadership. Highly motivated, analytical, and eager to continuously learn and explore new opportunities.

Top roles

Business Analyst5 - 10 years
Helpdesk / Support5 - 10 years
System Engineer / Administrator> 10 years

Miscellaneous

IT Project Management
Security
Technical Support

Agile

Agile/Scrum

ETL Datawarehouse

DataStage

Network/Telecom

Firewall
Language
Native Dutch
Dutch
Native
English
Fluent
Portuguese
Good
French
Average
Spanish
Average
Work experience
Since 1994
Autism Coach/Practical Psychology/Music Therapy @ Ecampus
01 January 2022 -

Part-time self employed.

IT Project/Process analyst @ FedEx
01 January 2018 - 01 January 2025

Led vulnerability and risk management reporting for senior leadership (AVERT, Kenna, ServiceNow, Onspring). Delivered Executive level IT reporting (Spotfire en Power Bi). ISO27001 Networker. Analysed and documented policies, guidelines and procedures. Completed SAFe Agile training. Certification AI Product Masterclass: Agile Development, Design thinking and ChatGPT. Certification The Fundamentals of ChatGPT: AI Language Model.

Network Solution Architect/Information Security @ FedEx
01 January 2007 - 01 January 2018

Managed firewall management (Check point). Designed and maintained IT security reporting (Spotfire) and process flows. Provided advanced support and troubleshooting for IT Security incidents, primarily firewall related. Managed Site-to-Site (S2S) connectivity (Check point edge box) and vendor connections. Delivered training for new team members. Developed and maintained policies, procedures and security documentation. ISO27001 Networker.

IT Support Agent @ FedEx
01 January 1999 - 01 January 2007

Provided technical support (PC, printers, networking). Set up, managed and led the desktop support team. Supported Citrix and Active Directory environments. Created and maintained knowledge base documentation. ISO27001 Networker.

Data Entry Operator/Dangerous Goods Specialist @ FedEx
01 January 1997 - 01 January 1999

Managed shipping documentation and performed inspections of hazardous materials.

Secretary Languages/Translator/Interpreter @ Erasmushogeschool Brussel
01 January 1994 - 01 January 1997

Completed coursework in languages and translation.

Education experience
Since 1994
Autism Coach/Practical Psychology/Music Therapy @ Ecampus
01 January 2022 -

Part-time self-employed role focusing on coaching and therapy.

Secretary Languages/Translator/Interpreter @ Erasmushogeschool Brussel
01 January 1994 - 01 January 1997

Bachelor's degree focusing on language and translation skills.

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