Nicholas Samudio

Network Technician @ E-INFRA GmbH

Germany

Results‑driven IT professional with 9+ years of experience in network operations, technical support, and systems troubleshooting. Skilled in Cisco, Fortinet, and Extreme Networks hardware, with hands‑on expertise in Python scripting for automation. Adept at diagnosing and resolving complex network issues, delivering high‑quality customer support, and working effectively in both independent and collaborative environments.

Top roles

Helpdesk / Support2 - 5 years

Network / Telecom Engineer2 - 5 years

Network/Telecom

Network

Cisco

Firewall

VoIP

Back-end

Python

Security

Fortinet

Language

Fluent English

English

Fluent

German

Average

Work experience

Since 2014

Network Technician @ E-INFRA GmbH

01 June 2023 - 01 September 2025

Install and replace networking equipment for enterprise clients; provide remote troubleshooting for routers, firewalls, switches, and access points.

Network Operations Center Analyst @ Momentum Telecom

01 February 2019 - 01 April 2022

Monitored, analyzed, and resolved system-wide network issues; provided Tier 2 technical support to enterprise clients.

Business Services Analyst @ Momentum Telecom

01 June 2014 - 01 February 2019

Delivered technical support for business end users and investigated fraudulent VoIP activity.

Education experience

Since 2006

Computer Support Specialist @ Georgia Northwestern Technical College, USA

01 January 2016 - 31 December 2016

Associate Degree in Computer Support.

Networking Specialist @ Georgia Northwestern Technical College, USA

01 January 2016 - 31 December 2016

Associate Degree in Networking.

Networking @ Lindbergh Educational Center, USA

01 January 2006 - 31 December 2006

Microsoft Networking Certificate.

01 January 2006 - 31 December 2006

High School Diploma.

Nicholas Samudio

Top roles

Network/Telecom

Back-end

Security

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