Mohammed Jaouan

ICT Expert @ EPHEC

Brussels, Belgium

IT professional with 3+ years of experience in infrastructure management, security research, and end-user support. Reported 30+ confirmed vulnerabilities (including critical RCEs) across e-voting systems, cloud platforms, and SaaS products via responsible disclosure. Equally comfortable auditing Java source code for deserialization flaws, running an 18-service Docker homelab, or writing clear documentation for non-technical users. Active open-source contributor with packages on Chocolatey and Winget.

Top roles

Helpdesk / Support< 2 years

Systems

Linux

Active Directory / Windows Server

Front-end

JavaScript

Back-end

Miscellaneous

Security

Cloud

Docker

Language

Native French

French

Native

English

Fluent

Arabic

Good

Dutch

Average

Work experience

Since 2017

ICT Expert @ EPHEC

01 January 2023 - 01 January 2024

Handled Tier 1–2 hardware/software incidents for ~50 staff, resolving ~40 tickets/day through GLPI. Deployed standardized workstations via MDT, including pre-configured profiles for external lecturers. Authored internal documentation and how-to guides, reducing repeat tickets.

IT Support Technician @ Musées Royaux des Beaux-Arts de Belgique

01 January 2022 - 01 January 2023

Managed network infrastructure for 120+ employees: physical Windows Server 2019 + Microsoft 365 cloud tenant. Resolved Tier 1–2 issues daily with short response times through structured ticketing. Coordinated IT projects across departments, keeping resources allocated and deadlines on track.

Assistant Store Manager @ Cash Express

01 January 2021 - 01 January 2022

Diagnosed and repaired ~20 laptops and ~15 smartphones/month. Negotiated B2B supplier contracts.

Freelance IT Technician @ Various clients

01 January 2021 - 31 December 2021

Network configuration, business software setup, and IT automation workflows for small businesses.

Student jobs @ Mediamarkt, Sarawak, ISW

01 January 2017 - 31 December 2021

Customer-facing sales (Intel, Asus). Inventory management, Windows/macOS maintenance.

Education experience

Since 2018

Computer Sciences @ UT Charleroi

01 September 2020 - 30 June 2024

High School Diploma in Computer Sciences with a focus on IT principles.

Computer Sciences @ INSTITUT NOTRE DAME CHARLEROI

01 September 2018 - 30 June 2020

Secondary Education in Computer Sciences.