Supervise and lead a team of 4 IT Support Engineers. Prioritize and ensure rigorous follow-up of tickets and requests. Act as the escalation point and actively contribute to resolving level 2 and 3 incidents.

Provided IT support, managed tickets, and ensured service quality through effective communication and adherence to standards.

Handled IT support requests, managed user access with Active Directory, and participated in resolving technical incidents.

Managed ticketing system, configured IT equipment, and ensured client satisfaction through rigorous follow-up on service requests.

Secondary education in Tourism.