Top roles
Helpdesk / Support< 2 years
Network/Telecom
Network
Cisco
TCP/IP
Systems
Windows Server
Active Directory / Windows Server
Cloud
ServiceNow
Language
Fluent English
English
Fluent
Dutch
Good
French
Average
Work experience
Since 2022
Senior Pc-Technicus @ TIC-Harmony ASBL
01 January 2022 - 01 January 2024
Diagnosing and repairing desktops, laptops, and peripherals (printers/scanners). Utilizing ServiceNow for ticketing and prioritization. Installing and configuring Windows, MacOS, and Windows Server. Managing updates, backups, and security patches. Configuring Cisco switches/routers, Active Directory (AD), DNS, TCP/IP, DHCP, and WDS. Setting up and maintaining complex wired and wireless networks. Providing technical training to end users and remote support for distributed teams.
Education experience
Since 2016
IT and PC Technician @ INTECBRUSSEL
01 January 2021 - 31 December 2022
Specialized training in IT and PC maintenance.
Dutch Language Course @ CVO Lethas, Brussel
01 January 2016 - 31 December 2020
Completed a course in Dutch language.
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