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Amazon Web Services (AWS)
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Technical Support
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SQL
Technical Account Manager (TAM) @
01 August 2023 - 30 April 2026
Acted as primary technical point of contact, ensuring alignment between customer needs and AWS services, proactively identified risks and improvement opportunities.
Cloud support engineer @
01 June 2018 - 31 August 2023
Resolved 1,000+ support cases with a 95% customer satisfaction rating, recognized as Subject Matter Expert (SME) for Amazon RDS (SQL Server).
Computer Science @
01 January 2018 - 31 December 2018
Bachelor of Science in Computer Science.
Computing @
01 January 2015 - 31 December 2015
Bachelor of Science in Computing.
