Diagnosed and repaired desktops, laptops, and peripherals. Utilized ServiceNow for ticketing and prioritization. Installed and configured Windows, MacOS, and Windows Server. Managed updates, backups, and security patches. Configured Cisco switches/routers, Active Directory, DNS, TCP/IP, DHCP, and WDS. Established and maintained complex wired and wireless networks. Provided technical training to end-users and remote support for distributed teams.

Opleiding tot IT en PC technicus.

Cursus Nederlands gevolgd.