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I deployed videoconferencing systems, meeting room booking solutions, multifunction copiers, IT equipment, while also managing real estate, office furniture, and telephony. The mission covered five major sites totaling 86,000 m²: Namur Cauchy, Namur Crosspoint, Namur Capsud, Mons Renouv’O and Liège Paradis Express. I coordinated with key suppliers

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I led multiple IT projects: deployment of a new file server, rollout of an antivirus solution, migration of telephony to VoIP, transition of emails from Exchange to Office 365, implementation of Skype for Business followed by Microsoft Teams, and an OCR-based archiving system. I also ensured full maintenance of the IT infrastructure, including serv
I managed the implementation of Import Control System 2 (ICS2), the development of the Common Repository (CR), and the Shared Trader Interface (STI). I oversaw the full project lifecycle — from design to transition — including architecture, specifications, development and testing. I ensured timely and high-quality delivery, monitored progress close

I led the deployment of 5G Core, including the stand-alone version, the extension of Packet Core, and the capacity increase for Tadaam. I supervised the rollout of Telco Cloud, subscriber data management (SDM: HLR, HSS, UDM), as well as lifecycle and test automation with a strong focus on security. I coordinated the TIO, C&I and I&E departments, al

I defined the IT vision and managed the integrated CRM (xRM) including the migration from Oracle, and the Omni Channel Tool (OCT) centralizing multichannel interactions (calls, emails, chatbots, social networks…) for 35,000 calls annually. I coordinated integration with vendors such as Genesys, Siebel, Verint, Calabrio, Clarabridge, Digitalflow, Am

I drove several strategic initiatives: migration from SAP CRM to Salesforce (CRM 2.0), transfer of functionalities between SAP CRM, SAP ERP and SAP ECC to strengthen corporate services, and implementation of an Operational Data Store consolidating SAP ECC, SAP BYD and Salesforce into Azure. I also launched BI projects via SAP EWM as well as initiat

The projects involved steering the global payments roadmap with key initiatives such as PowertoPay, OCS, Itspaid, CAF, IBIS, PXG (PSD2 XS2A gateway), Albatros (onboarding and KYC), and Banqup, Billtobox and Banqware. The mission required managing international teams of Delivery Managers, Architects, Developers and Testers across Europe and Asia, as

I managed the portfolio of the Roaming Evolution program, including the rollout of platforms and tools such as RBMT/ROAMT, MVNE and OSS/BSS roadmaps. I led IoT initiatives with discount management tools, integration of Tomia and Topaz, and the evolution of roaming services through IMSI Mapping, 5G NSA support, VoLTE, the Generic Pricing Tool, Insta

I led the NWoW (New Way of Working) program, which included the migration to Skype for Business, Teams, Office 365 and Windows 10, as well as unified endpoint management. I supported each department with planning, data organization, governance and end-user communication. I coordinated the technical team across all migration phases and accelerated d
I managed the transition of the mediation service from ADMS TechMahindra to Orange Moldova, including knowledge transfer, aggregation and transformation of CDRs, definition of operating agreements, and creation of a roadmap. In parallel, I conducted a Revenue Assurance revamp based on detailed audit data analysis. I reported directly to the SteerCo

I directed a large digital transformation program including the migration from Cisco to Skype for Business, the launch of the #WAP intranet based on Jive, and a classification and encryption project for data and emails using Microsoft Azure AD, AIP and RMS. I supervised the deployment of AV/VC solutions, the migration to Office 365, Windows 10 and

I managed the connected services of the Toyota Supra 2019 in collaboration with BMW, defining post-sales requirements and integrating technical solutions. I led the implementation of the e-call system for Europe, including negotiations with telecom operators and the acquisition of one million SIM cards. I also oversaw the development of a fleet tra

I implemented the EDI protocol to digitize transactions, migrated telephony with Cisco solutions, and integrated the Call Center via Genesys connected to SAP. I automated the pricing system, supervised the migration of Windows environments (clients and servers), launched the national commercial website, and rolled out Microsoft Dynamics CRM. I also