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Mathieu Guastella

Cross-functional Project Manager @ Service Public de Wallonie
Walloon Brabant, Belgium

Senior IT & Digital Transformation Leader | 25 Years Driving Complex Programs in Public, Telecom, Finance & Healthcare

Top roles

Manager / Director> 10 years
Project / Program Manager> 10 years
Service Delivery Manager< 2 years
Team Leader2 - 5 years

Systems

Access
IIS
Linux
Mac OS
MySQL / MariaDB
Storage
VMware
Windows
Windows Server
Active Directory / Windows Server
Exchange
Microsoft 365 / Office 365
Access Points

Miscellaneous

APIs
Excel
IT Project Management
IT Service Management
Project Management
UX/Usability
Visual Basic
Web Applications
ITIL

Network/Telecom

Network
DNS
Firewall
TCP/IP
VPN
Telecom
VoIP
GSM/GPRS/EDGE
3G / 4G / 5G

Cloud

Cloud
Docker
Amazon Web Services (AWS)

Microsoft Dynamics 365

M365
MS Exchange Server
Microsoft Dynamics 365

Back-end

PHP
PowerShell
Visual Basic / VBA

Agile

Agile/Scrum
Kanban

Front-end

HTML
HTML 5

Security

Antivirus

CMS

Wordpress

IDE

Visual Studio

Enterprise Tools

Waterfall
Language
Native English
English
Native
French
Native
Dutch
Average
Italian
Average
Work experience
Since 2013
Cross-functional Project Manager @ Service Public de Wallonie
01 January 2024 - Present

I deployed videoconferencing systems, meeting room booking solutions, multifunction copiers, IT equipment, while also managing real estate, office furniture, and telephony. The mission covered five major sites totaling 86,000 m²: Namur Cauchy, Namur Crosspoint, Namur Capsud, Mons Renouv’O and Liège Paradis Express. I coordinated with key suppliers

CEO @ Nanobe Corporation
01 January 2011 - Present

Nanobe is a reliable provider for IT, Marketing & Communication solutions.
For 20 years, we are sharing our expertise to run business of leading companies from freelance to multinational through small business.

Strategy & Technology Advisor @ Council of Bars and Law Societies of Europe (CCBE)
01 January 2015 - 01 October 2024

I led multiple IT projects: deployment of a new file server, rollout of an antivirus solution, migration of telephony to VoIP, transition of emails from Exchange to Office 365, implementation of Skype for Business followed by Microsoft Teams, and an OCR-based archiving system. I also ensured full maintenance of the IT infrastructure, including serv

Senior Project Manager @ European Commission
01 September 2023 - 01 January 2024

I managed the implementation of Import Control System 2 (ICS2), the development of the Common Repository (CR), and the Shared Trader Interface (STI). I oversaw the full project lifecycle — from design to transition — including architecture, specifications, development and testing. I ensured timely and high-quality delivery, monitored progress close

Senior Program Manager @ Telenet
01 November 2022 - 31 July 2023

I led the deployment of 5G Core, including the stand-alone version, the extension of Packet Core, and the capacity increase for Tadaam. I supervised the rollout of Telco Cloud, subscriber data management (SDM: HLR, HSS, UDM), as well as lifecycle and test automation with a strong focus on security. I coordinated the TIO, C&I and I&E departments, al

Service Delivery Manager @ Christelijke Mutualiteiten - Mutualité Chrétienne
01 May 2022 - 30 November 2022

I defined the IT vision and managed the integrated CRM (xRM) including the migration from Oracle, and the Omni Channel Tool (OCT) centralizing multichannel interactions (calls, emails, chatbots, social networks…) for 35,000 calls annually. I coordinated integration with vendors such as Genesys, Siebel, Verint, Calabrio, Clarabridge, Digitalflow, Am

IT Program Manager @ Barco
01 December 2021 - 30 April 2022

I drove several strategic initiatives: migration from SAP CRM to Salesforce (CRM 2.0), transfer of functionalities between SAP CRM, SAP ERP and SAP ECC to strengthen corporate services, and implementation of an Operational Data Store consolidating SAP ECC, SAP BYD and Salesforce into Azure. I also launched BI projects via SAP EWM as well as initiat

Chief Delivery Officer @ Unified Post Group
01 March 2021 - 30 November 2021

The projects involved steering the global payments roadmap with key initiatives such as PowertoPay, OCS, Itspaid, CAF, IBIS, PXG (PSD2 XS2A gateway), Albatros (onboarding and KYC), and Banqup, Billtobox and Banqware. The mission required managing international teams of Delivery Managers, Architects, Developers and Testers across Europe and Asia, as

Program Manager @ BICS
01 June 2020 - 30 April 2021

I managed the portfolio of the Roaming Evolution program, including the rollout of platforms and tools such as RBMT/ROAMT, MVNE and OSS/BSS roadmaps. I led IoT initiatives with discount management tools, integration of Tomia and Topaz, and the evolution of roaming services through IMSI Mapping, 5G NSA support, VoLTE, the Generic Pricing Tool, Insta

Digital Transformation Program Manager @ City of Brussels
01 July 2019 - 31 March 2020

I led the NWoW (New Way of Working) program, which included the migration to Skype for Business, Teams, Office 365 and Windows 10, as well as unified endpoint management. I supported each department with planning, data organization, governance and end-user communication. I coordinated the technical team across all migration phases and accelerated d

Domain Manager IT, Telco & Billing Systems @ Orange Belgium
01 March 2019 - 31 July 2019

I managed the transition of the mediation service from ADMS TechMahindra to Orange Moldova, including knowledge transfer, aggregation and transformation of CDRs, definition of operating agreements, and creation of a roadmap. In parallel, I conducted a Revenue Assurance revamp based on detailed audit data analysis. I reported directly to the SteerCo

Program Manager Digital & Collaborative Workplace, IT & Telco @ Proximus
01 September 2017 - 28 February 2019

I directed a large digital transformation program including the migration from Cisco to Skype for Business, the launch of the #WAP intranet based on Jive, and a classification and encryption project for data and emails using Microsoft Azure AD, AIP and RMS. I supervised the deployment of AV/VC solutions, the migration to Office 365, Windows 10 and

Project Manager Telematic & Multimedia @ Toyota Motor Europe
01 March 2017 - 30 September 2017

I managed the connected services of the Toyota Supra 2019 in collaboration with BMW, defining post-sales requirements and integrating technical solutions. I led the implementation of the e-call system for Europe, including negotiations with telecom operators and the acquisition of one million SIM cards. I also oversaw the development of a fleet tra

ICT, Digital & Marketing Development Manager @ Pirelli
01 January 2013 - 31 January 2017

I implemented the EDI protocol to digitize transactions, migrated telephony with Cisco solutions, and integrated the Call Center via Genesys connected to SAP. I automated the pricing system, supervised the migration of Windows environments (clients and servers), launched the national commercial website, and rolled out Microsoft Dynamics CRM. I also

Education experience
Since 1997
Programmation informatique @ ISFCE
01 January 1997 - 31 December 1998
Connect with Mathieu Guastella

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