Rôles occupés
Back-end
Front-end
Systems
Cloud
Modeling Languages
Agile
Frontline Support & Resolution: Provided Tier 1, 2 and 3 technical support for diverse end-user issues, ensuring prompt and effective problem resolution via various channels.
Operating System & Software Management: Expertly installed, configured, upgraded, and troubleshot a wide range of operating systems (Windows 10, 11)
Microsoft 365 environment management and Microsoft licenses for 250+ employees across multiple sites
Account administration, permissions and security (Microsoft Admin Center, Entra ID, Exchange, Active Directory)
Configuration and maintenance of Cisco Meraki and Fortinet network infrastructure
MDM monitoring for Mac users (Addigy)
Level 1 technical support for Restomax POS application (2000+ customer contracts)
Ticket management via Teamleader and Odoo, remote support (Ringover, TeamViewer, AnyDesk)
Excel (pivot tables)
Router configuration, printer installation, and technical documentation
Collaboration with the development team for bug identification
Accounting assistance and IT support for SMEs, implementation of IT solutions
9th place professional team event - Capture the Flag and Lock picking Challenges
Intensive training, ISC2 CC preparation, safety principles and risk management
1st place team event - Capture the Flag and Lock picking Challenges
Hardware
OS
Networking
Python
Phishing
Java backend development, Angular frontend development, database and API management
