Rôles occupés
SAP
1. Interact with clients and build relationships with them while ensuring their needs are being met.
2. Work closely with consultants, client management team and other stakeholder.
3. Track and record client inquiries and provide root cause analysis.
4. Prepare formal responses to recommendations, inquiries, and questions.
5. Supervise the tasks assigned to the consultants, document the changes, keep track of tasks, and ensure work completion within SLAs.
6. Oversee team of consultants and ensure they are providing exceptional client experience.
7. Recommend solutions to complex business requirements and deliver presentation if required.
8. Demonstrated excellence in business development, resulting in increased revenue and client engagement.
9. Established and maintained a high-performance team, driving project success and client satisfaction.
10. Implemented project governance processes, leading steering committees, and advising key actions for smooth project execution.
11. Ensured timely delivery of project deliverables, maintaining a client-focused, clear, accurate, and well-presented work product.
12. Experience in handling issues of SAP cloud solutions ARIBA, Successfactors, Concur and its integration with S/4
13. Managing SAP Partner Center of Excellence (PCoE)
14. Proficient in risk and issues management methods, aligning projects with internal and external customer requirements.
1. Managed the SAP support in areas such as development and support processes (internal and external), technical planning, and work coordination.
2. Taken part in Indirect Tax implementation in new tax regime.
3. Prepared logic for Tax determination where standard SAP functionality does not work
4. Coordinated with internal (Finance, Sales, Procurement) and external stakeholders (Tax consultants / Assurance)
5. Impact analysis on existing Tax setup for company codes in other countries
6. Responsible for roll-out project in finance and controlling domain with country localization Belgium.
7. BASIS role creation and authorization according to user groups and area of responsibilities.
8. Participated in the establishment of the technical direction required for the IT team to meet the organization’s goals.
9. Managed IT projects including scheduling the work, ensuring availability of resources, material etc. and ensures the quality of the deliverables.
10. Plan stakeholder engagement approach and conduct a thorough stakeholder analysis to understand the characteristics.
11. Actively participated in implementation of SAP Business object and data visualization tool as a person responsible for business analysis activities
12. Consider organizational change management and all impacts including training, communications, and adoption of the change
13. Able to manage and control projects in multiple project environments.
14. Maintain current and accurate inventory of technology hardware, software, and resources
15. Planning and supervising installation of infrastructure in all the companies to avoid downtime.
16. Manage incident and problem management including root cause analysis tasks.
1. Three lifecycles implementation experience along with different client support
2. Collaborate with the Key users to study and understand the existing business procedures and document the As-is processes.
3. Analyzed the existing legacy system; gathered functional requirements through user meetings, gap analysis, and participation in process improvement teams; produced the functional requirements document.
4. Designing business processes and identified areas to streamline processes in multiple functional areas. The scope of the work and responsibilities involved relating to SAP Finance (FI) and controlling (CO) modules.
5. Optimized integration of business process within FICO, MM and SD modules.
6. Tax configuration (Sales tax, WHT taxes) according to client requirement
7. Configured Asset Accounting Module and legacy data migration.
1. Defining business analysis approach to adopt method that will be followed when performing business analysis on a given initiative.
2. Preparation of Planning business analysis communication and requirement management process
3. Documentation of elicitation results activities and validate elicitation output, obtain sign off from relevant stakeholders.
4. Analysis of requirements and going through several iterations and approaches to propose optimal new business Processes.
5. Conducted workshops on solution design interview with stakeholders and creation of user stories.
6. Responsible for coordinating functional & technical teams to provide estimated time of completion.