Thomas Schreyen

Operational support for employees and end-users. Preparation, configuration, and maintenance of hardware and software installations. Keeping security systems up to date on end-user equipment. Managing the data infrastructure. Administration of servers, network, M365, and the cloud environment. Monitoring updates, backups, and recovery procedures. Providing advice on future IT developments. Requesting and comparing quotations. Preparation and monitoring of maintenance contracts and agreements with ICT partners/suppliers. Developing a migration strategy in light of the municipal merger.

Guided a high-performing IT support team in designing and implementing customized IT infrastructure solutions tailored to a wide range of client requirements. Provided guidance and mentorship to the team to further develop their technical and professional skills, enabling them to tackle complex projects. Worked closely with clients to analyze and map their needs, develop project plans, and ensure timely and within-budget delivery of solutions.

Designed and implemented IT infrastructure solutions tailored to diverse customer needs. Established and maintained servers and networks to ensure reliability, security, and performance. Provided support and efficient troubleshooting for Office 365 tenant enrollment, including end-user training. Orchestrated a seamless migration to Microsoft Azure, focusing on optimizing resource utilization and reducing costs.

Delivering and supporting high-quality IT infrastructure for clients. Setting up server and network environments. Office 365 tenant enrollment, including support. Migration from offsite hardware to MS Azure.

Delivering high-quality IT support services, ensuring fast and effective solutions for end-users. Expertly resolving hardware and software issues to minimize disruptions and downtime. Operating within ITIL-based environments, adhering to best practices in IT service management to ensure optimized system performance.

Providing IT support both remotely and on-site as an IT consultant across various companies. Troubleshooting hardware/software issues and peripheral devices.

Provided comprehensive IT support to factory users, ensuring uninterrupted operations and optimal productivity. Expertly resolved various issues, including email problems, both remotely and on-site, to minimize disruptions.

Currently obtaining Microsoft Certified: Azure Fundamentals.

ITIL Foundation V3 certification.