Ismaïl Adahchour

Provided technical assistance to users on software and hardware issues. Resolved incidents and managed tickets through a support tool (ServiceNow). Installed and maintained Windows systems and Office 365. Diagnosed network connectivity problems and coordinated with relevant teams to ensure quick resolution. Delivered clear, user-friendly guidance to non-technical staff, improving issue resolution time and user satisfaction.

Linux Security Hardening – Secured Linux servers via user permissions, audit logs, and patching. Firewall Management – Configured and managed firewalls: performed vulnerability scans. Incident Response Simulation – Handled simulated attacks: detection, response, escalation. TCP/IP Network Setup – Configured routing, subnetting, troubleshooting connectivity issues.

Processing orders via phone, email, and in person. Tracking deliveries and resolving issues in real time. Acting as an intermediary between clients and drivers to resolve incidents. Monitoring and optimizing stock levels. Coordinating daily transport schedules to ensure timely deliveries.

SOC Analyst program.

Completion of CESS in General Education with an Economics focus.