Rôles occupés
Systems
Network/Telecom
Miscellaneous
Second line and on-site assistance for our sites in Holland, Belgium and France (4 sites). Maintenance and workstations update, infrastructure monitoring, technical documentation, end user documentation writing.
Mission to the Committee of the Regions / European Economic and Social Committee, providing office automation for 1200 end-users, first and second helpdesk support.
Deskside support for 40 users, Windows Server 2003 Administration, document management support, email administration and VPN connections.
Incident & problem management for France Télécom’s high priority incidents.
Daily reports on intra/extra/internet availability, follow up on incidents and requests for changes.
Follow up of complaints and handling technical problems.
1st Line Helpdesk Support Agent for SWIFT employees, solving hardware/software issues.
Helpdesk Support Agent for residential customers, solving broadband issues.
Theoretical and practical training with labs and in-company training.
Training in Office 365 administration.
HND in Business Information Technology.
English as a foreign language.