Disila Karl William

Provided L1 and L2 technical support to enterprise clients (Deutsche Bank, Sodexo), resolving hardware, software, and network incidents. Improved operational efficiency by automating repetitive tasks using PowerShell and batch scripts (e.g., password resets, account provisioning). Collaborated on internal data monitoring systems to detect recurring IT issues through log analysis and pattern identification. Participated in process optimization with the local IT team at Sodexo (from April 2024), gaining exposure to database access control and basic data handling tools. Maintained user satisfaction through clear communication, ticket tracking, and proactive problem-solving under SLAs.

Provided L1/L2 support to large clients (Deutsche Bank, Sodexo, BNP Paribas Fortis), ensuring system availability and end-user satisfaction. Developed and maintained automation scripts (PowerShell, Bash) to streamline ticket handling and user management. Participated in data monitoring projects, helping teams identify anomalies and recurring issues from log data. Created internal reporting dashboards for issue tracking and KPI visualization using Excel & basic SQL queries. Supported deployment and update of IT systems, gaining experience with data flow monitoring, API connections, and log analysis. Collaborated with cross-functional teams, translating user needs into technical solutions.

Handled emergency calls related to lost, stolen, or compromised bank cards for various Belgian banks. Assisted customers in blocking cards, reporting suspicious activity, and following fraud procedures. Worked in collaboration with fraud teams to detect and escalate critical cases. Maintained a high level of confidentiality, stress management, and multitasking in a fast-paced environment. Gained experience using internal banking tools and CRM systems.

Recruitment Intern – Ago Jobs & HR Brussels, Telemarketing Agent – Télé Achat Brussels, Secretary – UCM Brussels, Card Ordering Support – ING Brussels, Compliance Agent – BNP Paribas Fortis Brussels.

Completed an in-depth program covering Python, machine learning, data analysis, deep learning, and AI model deployment. Worked on numerous projects during guided sessions, graded assignments, and personal practice across domains like healthcare, finance, and environment. Final project focused on hand malformation detection, inspired by my own condition — a topic I am passionate about and plan to continue developing. Gained solid practical experience in data preprocessing, model training, and data visualization, with a human-centered mindset.

Decided to focus on Data Science after 2 years.

Completed a secondary diploma focused on administrative work, office management, and business communication. Spent a high number of hours working on computer-related tasks, especially using Microsoft Excel for intensive data entry, spreadsheet automation, and reporting. This is where my interest in data first started — I quickly became passionate about organizing, analyzing, and giving meaning to information through structured tools. Developed a strong foundation in IT tools, professional communication, and detail-oriented work.