Rôles occupés
Miscellaneous
Security
Cloud
Oversaw end-to-end delivery of IT services from primary providers, ensuring SLA compliance, resolving escalations, and driving continuous improvements in contract and service terms.
Led the adoption of transformational initiatives through inspirational leadership, implementing a governance framework to enhance efficiency and accountability.
Managed two teams (Cybersecurity and Data Networking) across multiple locations, ensuring cohesive operations and aligned objectives.
Managed and facilitated adoption of new ways of working by defining and documenting IT processes, including SLA development and incident management.
Managed service delivery across internal and external providers, ensuring seamless operations.
Implemented IT process improvements, providing ITIL training and coaching.
Specialized training in business management.
Certification in herbalist studies.
Training in underwater work techniques.
Completed first year of university studies in geology.
Secondary school diploma in sciences.