Rôles occupés
Field / Maintenance Engineer2 - 5 years
Helpdesk / Support< 2 years
Systems

VMware

Windows Server
Active Directory / Windows Server
SCCM / MS Configuration Manager

Microsoft 365 / Office 365
Cloud

Azure
Langues
Maternelle Arabic
Arabic
Maternelle
English
Courant
Dutch
Courant
Français
Bon
Spanish
Moyen
Expériences professionnelles
Since 2008
Field Support Engineer @ Exxelo solutions
01 September 2024 -
Onsite IT support for Medtronic using ServiceNow Ticketing system.
IT Support engineer (Drietalig Consultant) @ NSI
01 January 2024 - 30 July 2024
All around support for > 100 clients using JIRA/Ivanti for support ticket system and Microsoft 365.

IT Support Consultant @ Alken Maes
01 March 2023 - 26 December 2023
Managed user accounts, Exchange, Azure, and hardware maintenance using ServiceNow ticketing system.
IT Helpdesk Technicus @ ZOL Genk / Maaseik
01 May 2021 - 28 February 2023
Implemented and configured OS and applications, managed hardware maintenance, and troubleshooting.
ICT technicus @ Freelance
01 May 2012 - 28 February 2017
Maintenance and diagnosis of electronic devices, installation of computer networks and data recovery.
Docent IT Essentials @ ESIMAV
01 February 2008 - 31 July 2010
Taught hardware, troubleshooting ICT, MS Office, basic networks, and graphics.
Études et diplômes
Since 1999
Informatics @ ETSII Universidad de Sevilla, Sevilla
01 December 2010 - 01 March 2012
Studie onvoltooid om persoonlijke redenen
Computer Maintenance and Networks @ Secondaire Qualifiant Technique, Salé (Marokko)
01 September 2002 - 01 June 2004
Onderhoud van computerapparatuur en netwerken, gelijkwaardig door NARIC met een Vlaams diploma HBO5.
Electronics @ Secondaire Qualifiant Technique, Salé (Marokko)
01 August 1999 - 01 June 2002
Secundair onderwijs in elektronika.
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