Rôles occupés
Miscellaneous
Systems
Self-training in Windows environments, office software, and basic networking. Hands-on experience with practical cases: printer troubleshooting, Wi-Fi issues, software bugs. Studying ITIL procedures (incident management, service requests, prioritization). Getting familiar with ticketing tools such as Jira and ServiceNow.
Created and optimized e-commerce websites. Built high-performance websites using Shopify and WordPress. Improved technical performance (reduced loading times by 40%). Resolved complex technical issues.
Welcomed and supported internal collaborators with administrative needs. Managed client files and followed up on internal procedures. Sorted, organized, and digitized documents.
Academic training focused on IT management principles.
Studied web development techniques and practices.
Specialized training in psychological support.
High school diploma focusing on Economic Sciences.