Rôles occupés
Systems
Front-end
Microsoft Dynamics 365
Miscellaneous
Diagnosed and troubleshooted system malfunctions, maximizing user productivity. Provided on-site support to troubleshoot and resolve technical issues, ensuring a high level of user satisfaction. Assisted in the setup and configuration of equipment (computers, sound cards) and performed system and software upgrades regularly. Managed inventory and lifecycle of IT equipment, ensuring accurate records for hardware assets and software licenses. Assisted in the implementation of security measures, including virus protection, encryption and system backups to safeguard data.
Supported the IT instructor with system maintenance tasks such as backups, updates, system security and performance. Trained end-users on software applications, best security practices and basic troubleshooting techniques to enhance self-sufficiency. Supported students with troubleshooting common IT problems, including software installation, operating system configurations, and network connectivity. Participated in setting up new network infrastructure to improve the flow of data and resources.
Google IT Support Professional Certification.
Bachelor's degree in System and Network Engineering.