Rôles occupés
Systems
SharePoint
Windows
Active Directory / Windows Server
Microsoft 365 / Office 365
Miscellaneous
IT Service Management
Back-end
Android
IT Support (Call) @
01 August 2024 - 01 October 2024
Support for VIP users, handling incidents, requests, and inquiries, providing answers on hardware and software questions, software configurations, and documentation.
Service Desk Operator @
01 June 2023 - 01 June 2024
User support remote and on-site, recording and tracking incidents and problems, reconfiguration and installation of IT equipment, improvement of the knowledge database, support for VIP users.
IT Support (Proxy) @
01 March 2022 - 01 June 2023
Certified as System and Network Administrator, providing IT support and assistance.
System and Network Administration @
01 January 2020 - 31 January 2020
Certified as System and Network Administrator.
