Rôles occupés
Back-end
Front-end
Miscellaneous
Remote support for proprietary ticketing system and second line support for ticketing and incident management system for IT support departments of various international clients.
Provided first-line support for private clients of Proximus TV via phone.
Responsible for computer and server support in six Alcoa factories in Norway and Iceland, providing first and second line support in Norwegian.
Implemented helpdesk and user support according to ITIL methodology at multiple international sites.
Managed MES implementation in steel processing factories and rolling mills internationally.
Responsible for the startup of a new SME for the purchase and refining of precious metals, design of IT infrastructure, websites, and search engine optimization.
Conversion of higher education/bachelor (foreign education).
Conversion of higher education/bachelor (foreign education).