Rôles occupés
Miscellaneous
IT Service Management
Technical Support
Systems
Active Directory / Windows Server
SCCM / MS Configuration Manager
Cloud
Azure
Microsoft Dynamics 365
MS Exchange Server
On-site Service Desk & System Administration @
01 March 2023 - 30 September 2024
Ensure onboarding & offboarding processes (hardware & user accesses). Provide 1st and 2nd level support to 200 employees (incidents & service requests). Maintain business continuity by keeping hardware & software up to date.
Remote Service Desk @
01 April 2021 - 31 December 2022
Provide a SPOC for all IT-related service requests & calls in French, English, and Russian. Provide 1st level support to Canon EMEA users for several products & services. Ensure that service requests are properly logged, assigned and responded to in a timely manner and owned to resolution according to agreed standards and procedures.
Economical Sciences @
01 January 2018 - 31 December 2018
CESS general diploma in Economical sciences.