Rôles occupés
Helpdesk / Support5 - 10 years
Project / Program Manager2 - 5 years
Systems
Active Directory / Windows Server

Microsoft 365 / Office 365
Miscellaneous
GDPR
Front-end

HTML
Cloud

Amazon Web Services (AWS)
Back-end

Jenkins
Langues
Courant Dutch
Dutch
Courant
English
Bon
Français
Bon
German
Moyen
Expériences professionnelles
Since 2010
Technology & Support Agent @ Uniglobe Axon Travel
01 December 2023 - Present
Project management and IT support for the entire company.
Customer Success Manager @ InTouch Solutions
01 November 2022 - 01 December 2023
Support sales in selling technology products to existing and new customers.
ICT Collaborator @ Nmbs
01 September 2020 - 01 November 2022
Technical support and project management for CCTV and alarm systems.

Tech Support Staff @ Uniglobe Axon Travel
01 February 2016 - 01 August 2020
Provided IT support and handled VOIP system management.
Tech Support @ Uniglobe Axon Travel
01 September 2012 - 01 January 2016
Managed online booking tools and provided customer support.
Call Center Agent @ American Express
01 May 2010 - 01 August 2012
Supported customers with travel booking and assistance.

Études et diplômes
Since 1998
Toerisme- en Recreatiemanagement @ Xios hogeschool Hasselt
01 September 2005 - 30 June 2009
Professionele Bachelor in Toerisme- en Recreatiemanagement.
Vertaler - Tolk @ Provinciale Hogeschool Limburg - Hasselt
01 September 2004 - 30 June 2005
Studied Vertaler - Tolk.
Economie – Moderne Talen @ Koninklijk Atheneum Sint-Truiden
01 September 1998 - 30 June 2004
Diploma in Economie en Moderne Talen.
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