Rôles occupés
Systems
Citrix
Windows Server
Active Directory / Windows Server
Microsoft 365 / Office 365
Network/Telecom
VPN
SAP
SAP
Project 2nd line support engineer for Lola Liza @
01 May 2023 -
Handling requests from users, follow-up of incidents in HQ and in all shops.
Project 2nd line support for Delhaize HQ @
01 September 2022 - 28 February 2023
Follow-up of incidents and onsite interventions in Delhaize stores.
Project 2nd line support engineer for Fedrus International @
01 July 2021 - 30 September 2022
Handling requests and follow-up on incidents.
Project 2nd line support engineer @
01 September 2019 - 31 May 2021
Handling requests and follow-up of incidents.
Project 1st line support engineer for multiple clients @
01 July 2017 - 30 September 2019
Handling calls and mails from users, follow-up on incidents.
Project Application support for Securex @
01 May 2016 - 31 July 2017
Handling calls and mails from users, follow-up on incidents.
Prison guard @
01 September 2013 - 29 February 2016
Not specified.
ITIL V4 @
01 January 2023 -
ITIL v4 certified