Rôles occupés
Systems
Windows
Active Directory / Windows Server
SCCM / MS Configuration Manager
Microsoft 365 / Office 365
Cloud
Azure
Network/Telecom
Cisco
IT Support specialist @
01 January 2024 -
Troubleshooting and hardware support: Windows issues, user account management, laptops, desktops, and peripherals.
IT Desktop Support Engineer (Freelance) @
01 January 2023 - 31 December 2023
Managed a modern and digital workplace, including OneDrive migration projects, and Windows workstation deployments.
IT desktop support engineer @
01 January 2021 - 31 December 2021
Provided end-user IT support via ServiceNow and TeamViewer, resolving hardware, software, and connectivity issues.
IT Support Assistant @
01 January 2020 - 31 December 2020
Provided IT support for Windows 7/10 and Microsoft Office applications, resolving hardware, software, and issues for 200+ employees.
Applied Computer Science and Engineering @
01 January 2023 - 01 January 2025
Currently enrolled in Master's program.
Higher Education @
01 August 2022 - 31 December 2022
Certificate of Higher Education in relevant field.
Applied Computer Science and Engineering @
01 June 2020 - 31 May 2021
Pursuing Master of Science in Applied Computer Science and Engineering.
Management @
01 August 2019 - 31 May 2020
Master of Science in Management.
Information and Communication Engineering @
01 January 2017 - 31 December 2017
Bachelor of Science in Information and Communication Engineering.