Rôles occupés
Systems
Microsoft Dynamics 365
Network/Telecom
Cloud
Served as the first point of contact for all IT-related issues, provided high-quality IT support to customers and colleagues, collaborated with various IT teams, contributed to creating knowledge articles, performed daily backup checks, and documented troubleshooting steps.
Served as a single point of contact for IT Service Requests, delivered Tier 1 support to end-users, trained new Service Desk agents, and developed Knowledge Base articles.
Provided Tier 1 support for systems, logged Service Requests, performed initial diagnosis, and developed Knowledge Base articles.
Diagnosed and repaired electronic devices, performed routine servicing, and installed new equipment.
Provided software consultancy and technical support for a range of IT hardware.
Conducted energy assessments and provided optimized contract solutions for clients.
Completed high school education with a focus on various subjects including technology.