Rôles occupés
Systems
Active Directory / Windows Server
Microsoft 365 / Office 365
Network/Telecom
Network
Back-end
Python
Sales
Customer Service
Miscellaneous
Technical Support
IT Support L1 and L2 @
01 March 2025 -
L1 and L2 support in English, French and Dutch - providing both immediate assistance and troubleshooting deeper issues. Support provided in person (at client offices), by phone and by email.
IT Support L1 @
01 August 2024 - 31 January 2025
Receiving, resolving, referring and prioritizing incoming issues - per day handling of 10-30 phone calls, 15-50 written tickets and occasional in-person issues for a group of ~1500 people.
Technical advisor and assistant @
01 March 2023 - 31 October 2023
Advising on technical implementation of digital creative concepts. Programming implementations using 'creative studio' software.
Python web developer @
01 February 2015 - 30 September 2021
Developing web applications using Python for various companies.
Communications Management - Marketing Communication @
01 September 2008 - 30 June 2012