Rôles occupés
Miscellaneous
SAP
Agile
Worked on new SAP technologies such as BTP, Rise, Clean Core, Lean IX, and Signavio, coordinating with 300 resources to ensure successful go-live in January 2024.
Managed the digital transformation tools that enhanced daily operations and the guest experience while overseeing SAP local modifications.
Led a team to enhance margins of big accounts in Europe through Digital Transformation, resulting in increased margin for major accounts.
Reduced monthly penalties on a public sector contract and negotiated a three-year contract extension worth €40 million.
Implemented technology improvements and led the transition of support from local to global teams, achieving a total contract value growth.
Structured reporting metrics and processes for a team of 80 project managers, increasing PMP certification rates.
Oversaw SAP projects across multiple countries, managed various initiatives, and was the change manager for SAP in Latin America.
MBA focused on Business Administration.
Bachelor's degree in Electronic Engineering.