Rôles occupés
Network/Telecom
Network
Cisco
VPN
Miscellaneous
MongoDB
Systems
Microsoft SQL Server
Microsoft Dynamics 365
M365
Senior Customer Support Engineer (HTTS EU Team) @
01 January 2012 - 31 December 2016
Providing high quality 3rd level support for key Cisco SP customers in Europe, identifying and resolving hardware and software problems.
3rd-level Customer Support Engineer (XR Team) @
01 January 2011 - 31 December 2012
Supporting customers with issues in Routing, MPLS, Multicast, QoS primarily on XR platforms.
Customer Support Engineer (SP Team) @
01 January 2010 - 31 December 2011
Supporting customers with technical issues relating to Routing, MPLS, Multicast and QoS.
Associate Consulting Engineer @
01 January 2010 - 31 December 2010
Delivered networking part in a large data center merge.
Cisco Professional Consultant @
01 January 2009 - 31 December 2010
Microsoft Trainer @
01 January 2005 - 31 December 2006
Trained students in Microsoft technologies.
Voice over IP @
01 January 2009 - 31 December 2009
CVOICE - Cisco Voice over IP certification.
IP Telephony @
01 January 2009 - 31 December 2009
CIPT 1 - Cisco IP Telephony part 1 certification.
IP Telephony @
01 January 2009 - 31 December 2009
CIPT 2 - Cisco IP Telephony part 2 certification.
Database Management @
01 January 2009 - 31 December 2009
Maintaining a Microsoft SQL Server 2005 Database.
Database Administration @
01 January 2009 - 31 December 2009
DBA II - Administering Oracle 10g Database.
Accounting @
01 September 2002 - 30 June 2006
Bachelor's degree in Accounting.