Tirza Samosir

Delivered Level 1 & 2 business and IT support for DG INTPA digital platforms, assisting NGOs and external partners applying for EU funding. Gathered, analyzed, and documented user requirements based on recurring incidents and feedback, contributing to system improvement proposals. Resolved complex technical issues (browser compatibility, business rule gaps) through testing, user guidance, and collaboration with expert advisors. Escalated recurring back-end issues via JIRA to Level 3 developers, ensuring fixes were delivered in future releases. Produced on-boarding guides, training materials, and confluence documentation, reducing support dependency and strengthening internal knowledge sharing.

Managed communications with local officials and organizations for diplomatic events and visits. Supported planning and execution of Indonesia Trade Expo in Mozambique, facilitating business engagement and logistics.

Managed bookings and hotel reservations for Japanese clients, making sure all details were correct and met Japanese standard. Helped organize a client retreat by arranging transport, accommodation, and activities, ensuring everything went smoothly.

Conducted scientific research using ROVs and CTD as part of the Coelacanth Research Program in Indonesian waters. Coordinated logistics for marine conservation programs. Assisted marine biologists in collecting accurate research data for conservation studies and collaborated with government officials to promote marine protection initiatives. Supported awareness campaigns addressing ocean plastic pollution in Indonesia.

IT training in Java EE development.

Bachelor of Marine Science (Recognized by NARIC-Vlaanderen)