Rôles occupés
Miscellaneous
Systems
Network/Telecom
Cloud
Receiving user requests and incident reports via email, phone, or the ServiceNow systems. Troubleshooting a wide range of technical issues including VPN connectivity, printer malfunctions, software errors, hardware failures, network issues and application-specific problems using remote support tools.
Installing, configuring, and maintaining desktops, laptops, mobile devices, and peripheral equipments. Troubleshooting complex issues with Windows operating systems, Microsoft Office suite, enterprise applications and network connectivity.
Delivering technical support to end users across hardware, software, and networking environments. Monitoring and maintaining network connectivity, escalating critical incidents to higher-level support teams.
Providing technical support to the development team, including troubleshooting and bug fixing.
Microsoft Certified: Azure SC-900.
Microsoft Certified: Azure 900 Fundamentals.
Microsoft Certified: Azure DP-900.
Certified in PC network technician.
