Rôles occupés
Miscellaneous
IT Service Management
Troubleshoot
Systems
Active Directory / Windows Server
Microsoft 365 / Office 365
Cloud
Azure
Network/Telecom
Network
IT Support Engineer @
01 September 2025 -
Provided first-line and occasional second-line support for internal and external users. Managed accounts and permissions via Azure Active Directory, monitored system health and alerts using Zabbix and NinjaOne, and handled VPN setups and troubleshooting.
IT support engineer intern @
01 April 2025 - 30 June 2025
Repaired smartphones, laptops, and printers, provided remote assistance to customers via TeamViewer, and participated in meetings aimed at acquiring new clients.
IT Support Engineer @
01 January 2021 - 31 December 2021
Gaining hands-on training in IT support and infrastructure, working with tools such as Cisco Packet Tracer, Active Directory, and Windows OS.
Digital marketing @
01 September 2021 - 01 June 2024
Bachelor of Digital Marketing.
IT Support Engineer @
01 September 2019 - 01 June 2021
IT Support Engineer training.
Business Economics @
01 September 2019 - 01 June 2021
Bachelor of Business Economics.
