Rôles occupés
Network/Telecom
DNS
Firewall
TCP/IP
Systems
Windows Server
Active Directory / Windows Server
Miscellaneous
Security
Second Line Support Engineer. @
01 August 2024 - Present
Responsible for the full support lifecycle; from hardware/software issues to complex network diagnostics, OS deployments and security patching.
24/7 first point of contact. @
01 January 2024 - 30 June 2024
Diagnosed and escalated outages in WAN/LAN connectivity, VoIP, DNS, DHCP and firewall rules. Monitored SLAs for business customers.
First point of contact for ICT support. @
01 January 2023 - 31 December 2023
Resolved hardware/software incidents, Active Directory account management, ticketing according to SLA. Customer-focused and result driven.
01 November 2025 - Present
MS Azure fundamentals
Cybersecurity @
01 September 2024 - 30 June 2025
Cybersecurity Engineer program focusing on securing systems.
Network Engineering @
01 September 2020 - 30 June 2022
Network Engineer program covering various networking concepts and technologies.