Rôles occupés
Systems
Hardware
VMware
Windows Server
Network/Telecom
Cisco
TCP/IP
IT Field engineer (3rd line) @
01 May 2023 - 01 November 2024
On-site support for users and working with a ticketing system (SNOW). Installation and preparation of new devices for users.
IT Field Engineer @
01 June 2020 - 01 April 2023
Dell and HP warranty requests (repair of desktops and laptops).
IT Field Engineer @
01 September 2018 - 01 May 2020
Installation of desktops and laptops as well as installation, repair and maintenance of printers and scanners.
PC Technician/Salesman @
01 March 2018 - 01 August 2018
Repair of desktops, laptops, tablets and smartphones along with hardware sales and on-site repairs.
PC Technician/Salesman @
01 February 2016 - 01 February 2018
Repair of desktops, laptops, tablets and smartphones with website maintenance and training for new colleagues.
Customer Care Officer @
01 June 2014 - 01 January 2016
Assisted customers with support-related inquiries.
PC technician (volunteer) @
01 January 2013 - 01 May 2014
Provided technical support and repairs in a volunteer capacity.
Network Administrator @
01 September 2013 - 30 June 2014
Thesis: FOG server
PC Technician @
01 September 2012 - 30 June 2013
Thesis: Firewalls