Rôles occupés
Back-end
Miscellaneous
SAP
Business Intelligence
Led the digitalisation and optimisation of operational processes within a global ITSM environment, applying ITIL/ITSM methodologies to standardise automation workflows and ensure alignment between process owners, developers, and business operations.
Supported enterprise-level automation and process optimisation projects leveraging RPA and ITSM methodologies, developing strategic recommendations based on ROI assessments.
Managed incident, problem, and change processes related to RPA production environments, contributing to continuous improvement and performance dashboards.
Designed and deployed digital process models for analytics and prediction, enhancing business intelligence workflows.
Delivered large-scale automation projects and conducted end-to-end process mapping and optimisation for clients in diverse sectors.
Integrated SAP data extraction and reporting automation, achieving significant cost savings and applying ITIL incident management procedures.
Developed and maintained enterprise web applications using modern frameworks and languages.
Designed and implemented automated accounting and SAP integration tools.
MSc in Computer Science, with operational research specialization.
PhD Student in Computer Science, with software engineering minor.
Master of Science in Computer Science with minor Intelligent decision making methods.
Bachelor of Science in Computer Science with minor in Business Intelligence.