Rôles occupés
Miscellaneous
Agile
Modeling Languages
Cloud
Systems
Led daily Change and Release Management operations in line with ITIL best practices, including Service Request Management, ensuring control, coordination, quality assurance, and gating while maintaining business-as-usual during a data center externalization.
Supported a multi-project program through activity tracking, document control, and delivery support. Provided advice and support to the Program Manager and delivery team.
Supported and enforced project management standards across the ITBT portfolio, providing guidance and coaching to project managers and delivery teams.
Provided day-to-day guidance to drive team performance, efficiency, and quality while ensuring optimal working conditions.
Led the review and simplification of the Account Management process, focusing on Account Servicing and clients under Temporary Administration.
Worked with process owners to document and improve Asset, Service Level, and Technical Capacity Management processes.
Bachelor's degree in Information Technology, specializing in network and telecommunications.