Rôles occupés
Systems
Active Directory / Windows Server
Microsoft 365 / Office 365
Cloud
ServiceNow
Back Office Support Officer @
01 April 2025 - 31 October 2025
First-line support via phone and email (EN / FR / NL). Customer case follow-up and resolution tracking. Accurate documentation and procedure compliance.
Administrative Officer @
01 November 2021 - 30 November 2023
Process-driven case handling in a regulated environment. Urgent request coordination and structured documentation.
Customer Support Advisor @
01 January 2019 - 31 December 2021
High-volume customer support. Needs analysis and basic technical troubleshooting.