Rôles occupés
Miscellaneous
ETL Datawarehouse
CRM
Business Intelligence
Sales
Key contact for NWE stakeholders and HP partners, coordinated overpayments and training across EMEA retail analyst team, created training materials, streamlined workflows for compensation programs.
Managed MDF workflows and compliance, delivered partner training and webinars on HP programs and platforms.
Provided technical support and payment resolution for global customers, managed refund processes and escalated system issues via Jira.
Led a support team, implemented KYC/AML procedures, managed compliance and investigated non-compliant transactions.
Provided chat/email support for casino clients and achieved high customer satisfaction.
Managed correspondence, bookings, and visitor logistics, improving workflow efficiency.
Specialisation in Dutch language, all modules in scope.
Bachelor's degree in Art History.