Rôles occupés
Front-end
Back-end
I support visitors by diagnosing and repairing IT equipment in a collaborative environment. I analyze hardware and software issues on computers, smartphones, and tablets. I troubleshoot operating systems by reinstalling, updating, and removing malware. I refurbish and optimize old PCs using Linux and open-source tools to extend hardware lifespan. I guide users through self-repair processes and provide practical advice.
I receive calls and requests from users and sales teams. I identify the issue and verify user access and services. I provide 1st and 2nd line support by troubleshooting refurbished PCs, applications, and remote sessions using TeamViewer.
I receive incidents and requests from users or escalated tickets. I analyze the issue and troubleshoot Windows environments, Active Directory, Azure AD, and Windows Server. I manage user accounts and security restrictions.
I troubleshoot Windows systems, Intune deployments, and Active Directory issues. I diagnose network connectivity problems related to LAN/WAN, switches, and routers.
I received calls, checked customer problems, proposed solutions, and encoded on SAP, leaving a ticket summarizing the customer's situation.
As a project manager, I coordinated PC donation projects, scheduled donations, and classified helpdesk interventions.
Fullstack web developer training.
Long-term IT technician training.