Rôles occupés
Systems
Desktop / PC
Hardware
Windows
Windows Server
Active Directory / Windows Server
Microsoft 365 / Office 365
Mac OS
SharePoint
Storage
VMware
App-V
Exchange
Hyper-V
Access Points
Linux
SCCM / MS Configuration Manager
Miscellaneous
Technical Support
Desk Support
Troubleshoot
Excel
IT Service Management
Operating systems
Security
ITIL
Server
Organizational Skills
Critical thinking
time management
GDPR
Network/Telecom
Network
Infrastructure
TCP/IP
DNS
Firewall
VPN
WAN / LAN
VoIP
Back-end
Mobile devices
Android
iOS
Bash
PowerShell
Security
Antispam
Antivirus
Cybersecurity
Malware
Cloud
ServiceNow
Cloud
Azure
Sales
Customer Service
Account Management
Communication skills
Microsoft Dynamics 365
M365
MS Exchange Server
IT Onsite Support Agent @
13 September 2021 - Present
PC & Network Support @
14 February 2020 - 14 September 2021
Certificate focused on PC and network support.
Installation, configuration, maintenance, and troubleshooting of computers and peripherals.
Support of Windows and Linux systems, basic networking (LAN/Wi-Fi, DHCP, DNS), and end-user support.