Ekrem Gadzjiev

First point of contact for users via email, phone, and digital channels; resolved technical issues related to the company platform; managed website updates; guided users in digital tool usage.

Worked as a polyvalent employee across all store departments, involved in product shelving, sandwich counter service, cashier duties, and customer assistance.

Analyzed user needs and internal processes, supported teams in improving tools and workflows, tested features and reported incidents, and contributed to process documentation.

Supported e-commerce activities and online customer requests, assisted with product updates and content management, and collaborated with internal teams.

Bachelor in e-business program focusing on digital business practices.