Anshita Arora

Enhanced security, availability and management for business and operations related infrastructure. Working towards roadmap creation, UATs, process improvements, etc. Centralizing business critical information and creating accessibility for business functions. Facilitating complex product development by engaging with various stakeholders.

Enabling and integrating innovative solutions to reduce manual work to capture prices and coupons of competitor. Won TCS innovation award for design excellence. Owning the complex product development process. Engage with stakeholders to understand their problems, gather requirements in form of functionalities, help evaluate and implement solutions. Facilitate demos, user acceptance testing, verification and approval process for new product development.

Primary responsibilities were to identify process gaps and implement process improvements. Use case creation, identification of dependencies and functionalities important to solve problem in hand. Work with process, tools and algorithms to support with enhanced capabilities of AI, ML, and Conversational Systems.

Worked at MIS dept. of a leading Government Bank in India and managed Customer Relationship Management application for customers’ complaints, leads and service management requests using SAP CRM.

Post Graduate Diploma in Management.

Bachelor of Engineering.